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Delivery & Shipping Policy

At Gift Ideas By Cindy, we aim to deliver your order safely and efficiently.

Shipping Charges
Shipping is not automatically calculated at checkout.
If delivery is required, a separate invoice for shipping will be sent after your order is placed. Your order will only be processed once shipping has been fully paid.

Shipping Rates (Handwoven Bags)

  • Australia-wide: $18.95
  • New Zealand: $29.95

Shipping costs reflect actual courier and packaging fees. We do not add extra charges.

  • Processing & Dispatch
  • Orders are dispatched within 24–48 hours after full payment is received

Dispatch days: Monday to Friday (excluding public holidays)

  • Delivery Timeframes
  • Australia: 3–7 business days
  • New Zealand: 10–16 business days

Please note: delivery times are estimates only and may vary depending on location.

  • Pre-Orders & Personalised Items

Some of our products are made-to-order and personalised, therefore:

  • These items are not available for immediate dispatch
  • Shipping will occur only after production is completed
  • Estimated delivery times (ETA) may not be available upfront

We provide regular updates throughout the process to keep you informed from design to dispatch.

🚫 No rush orders are accepted for personalised items.

  • Tracking & Couriers

  • We use trusted delivery partners such as:

    • Sendle
    • Australia Post
    Tracking details will be provided where available.
  • Delivery Responsibility
  • Please ensure your delivery details are correct
  • Additional fees may apply for incorrect addresses
  • If delivery is missed, you are responsible for arranging redelivery or collection
  • Delays

  • Delays may occur due to courier issues or external factors.
    Once dispatched, delivery is handled by the courier, but we will assist if needed.

  • Returns & Refunds

  • Change of Mind

    We do not offer refunds or exchanges for change of mind.

  • Personalised & Pre-Order Items
    • All personalised and pre-order items are final sale
    • No cancellations, refunds, or exchanges once payment is made

    These items are:

    • Made specifically for you
    • Not held in stock
    • Inclusive of design and preparation work

    We provide ongoing updates throughout the process, so refunds will not be granted based on personal preference.

  • Your Rights (Australian Consumer Law)

  • Nothing in this policy excludes your rights under the Australian Consumer Law.

    You are entitled to a remedy if a product:

    • Is faulty or defective
    • Is not as described
    • Is not fit for its intended purpose

    Depending on the issue, you may be eligible for:

    • Repair
    • Replacement
    Refund
  • Return Conditions
  • Items must be unused and in original condition where possible
  • Original packaging and proof of purchase are required.
  • Return Shipping
  • Paid by the customer unless the item is faulty or incorrectly described
  • If verified, we will cover return shipping costs
  • Refund Processing

Approved refunds may take 5-7 business days to appear, depending on your bank.

  • Clearance Items
  • Clearance items are final sale
  • If faulty, a store credit or replacement may be provided

Gift Ideas by Cindy is growing! Check out our new custom creations and wedding stationery.

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